Truefitt & Hill Classic Membership

1. Our Memberships is sold by invitation only.

2. The membership is valid for the duration of 1 year from the date of issue only in India. The membership is non-transferable.

3. Spa Services are not included in Royal and Classic Membership.

4. A temporary membership card will be issued at the time of the membership. A permanent e-membership card will be issued within 15 days OR An e-membership card will be shared to the member which will be required to be shown/produced prior to the services.

5. The members are required to present their membership cards at the store every time they visit the store. It is mandatory for the members to present the membership card at the time of availing the services at the store.

6. If the member is not carrying the membership card to the store the member would be required to pay for all the services availed at the store.

7. If the membership card is lost/stolen, the store manager needs to be informed immediately in writing. A new membership card will be issued within 15 working days. An administrative fee of Rs 1000/- will be charged for issuing a new membership card.

8. This card cannot be used in conjunction with any other discount or promotional offer.

9. Cardholders are entitled to a 10% discount on MRP of Truefitt and Hill products. This discount is valid at the Truefitt and Hill stores in India. The discount will be subject to change at any time without intimation through decision of the management.

10. The members are required to book the appointment at least 1 day in advance. The appointment scheduled will be subject to availability.

11. The members are allowed to book only 2 appointments at a time.

12. If the member does not show up for the appointment without prior intimation for more than 3 times, Truefitt and Hill Reserves the right to cancel the membership and reserves the right to not accept appointments in future. 

13. Manicure & Pedicure services are available at select stores only.

14. Therapist services - Foot Massage, Manicure and Pedicure services are available from 11am to 8pm only.

15. A Royal Member can avail the services from Monday to Sunday.

16. A Classic Member can avail the services from Monday to Friday only.

17. A Classic Member can avail the services on the weekends (Saturday and Sunday) by paying for the services, subject to availability.

18. Royal Membership / Classic Membership- Complimentary Vouchers will be issued once you enroll for the membership at the discretion of the management.

19. In case of any delay in check-in by the customer for an appointment, we have rights to modify the appointment as per standard operating procedure.

20. Music played at the barber shop will be maintained at the standard decibel. Selection of the music will be at the discretion of the Management only.

21. All guests must book their services one day prior by appointment only.

22. Members can request for an upgrade to Royal Suite when they check-in to the store. The upgrade will be done subject to availability. The management reserves the right to upgrade. Members may have to share the suite during high demand.

23. Use of the mobile phones will be restricted during the services.

24. Pets are prohibited in the store.

25. Smoking is prohibited in the store.

26. Consumption of alcohol is prohibited in the store.

27. Outside food is prohibited in the store.

28. In case a member for whatsoever reason cancels his membership no refund will be given in any circumstances. The membership fee is non-refundable under any circumstances. 

29. In case of force majeure, act of god events (Including but not limited to – Pandemic, Epidemic, Flood, Earthquake, Hurricane, War and others), if the stores are closed or been forced to remain closed for a certain duration, there will be no refund of membership fees and the company is not liable to repay any amount or service or extension of membership in return for the membership amount paid. During such situations the Brand is not liable or required to extend the membership duration by the number of days of closure. The brand is not required to inform or intimate or update the members during such situations. 

30. In case the barbershop is closed or shut down by the management and the services cannot be transferred elsewhere, a refund or transfer is at the sole discretion of Truefitt & Hill. 

31. Rights of Admission are reserved: The Management has the right to reserve service to selected customer and has the rights to refuse any client at their sole discretion.

32. The management reserves the rights to change the store opening and closing time at its own discretion.

33. The management reserves the rights to change the services offered and the pricing at its own discretion.

34. The management reserves the rights to change the retail products and the pricing at its own discretion.

35. The management reserves the rights to change the products used for consumption during the services at its own discretion.

36. The management reserves the rights to change the membership pricing at its own discretion.

37. In case a member is found to be aggressive, misbehaving, intimidating and threatening any team member of the company or other guests at the store or who is cited for infraction of rules and regulations. Also in case in any way a member causes harm to the good name of the brand Truefitt & Hill or causes harm to the company Lloyds Luxuries Limited, The company in both cases reserves the right to cancel the membership and no refund shall be due to the member.

38. The membership fee is non-refundable under any circumstances. In case the LLL decides for whatsoever reason ( other than the 2 reasons mentioned in point 37) to cancel the membership it will pay the refund to the member equivalent to the sum of membership paid less value of the services used till that time 

39. Management holds the right to "TERMINATE A MEMBERSHIP" as and when the management deems necessary.

40. In case of any dispute regarding the membership, the matter will be referred to an arbitrator of the choosing of Lloyds Luxuries. The decision given by him will be binding on both the parties.

41. Management reserves the rights to change the terms and conditions at its own discretion without prior intimation.

42. These provisions of this contract are severable and if any provision is determined to be illegal or unenforceable, the remaining provisions and any partially enforceable provisions shall nevertheless be enforceable. The store's failure to enforce any remedy or provisions in this contract shall not be constructed as a waiver of such remedy or provision.

43. Spa membership can be availed only at Juhu (Mumbai) and Koregaon Park (Pune).

44. The kid's membership is applicable only for children below 16 years old and available across all stores. 

45. I hereby indemnify M/s. Lloyds Luxuries Limited and/or Truefitt and Hill for all or any injury caused with either physical or mental due to the products or services used by me inside or outside the store.

46. Members can freeze the membership up to 3 months, once in a lifetime of the Member

47. No discount applicable on Travel Collection products of 100 ml (bath, shower gels and shampoos) and 50 ml (colognes).

48. Terms of Use shall be governed by and construed in accordance with laws of India and subject to exclusive jurisdiction of Courts at Mumbai.

49. If a member has a certain number of no shows which are determined by the company to be too high, the membership can be cancelled with immediate effect with no refund, and/or future memberships/ renewal will not be sold to that member.

50. Members can freeze the membership upto 3 months, once in lifetime of the Member.